Thank you very much for the reply, even if only to acknowledge this posting.
Yes, I was on hold for an hour, got no where, phoned back (the numbers you cited, I believe?) pretty much every day for a week only to be misinformed by everyone and then have the last person tell me that the problem was that the checks had actually not yet concluded as per everyone's previous claims. This person also claimed that I'd have to wait another week as their colleagues had misled me, but received the green light within two hours of my latest phonecall that week.
So, no- it does NOT mean that my account "was not approved". It means that the interface was misleading in suggesting that I was not eligible, and that the approval process was just not yet complete.
Bad, BAD user experience all around. To have the site not function correctly (missing information, lack of trackability of process, and inappropriate boilerplate) is one thing. But to be fobbed off with misinformation by all and sundry day in day out is beyond the pale. Particularly when this misinformation is clearly made up on the spot by people who do not actually know what, exactly, is going on.
In summary: product is actually great, the website, however, is buggy, but customer service is appalling. I worry that I might need to phone again one day, with a serious matter involving monies of mine...
