Incorrect PayPal balance after multiple payments

[livesey00]

I've recently made two separate payments to PayPal credit. The first a normal monthly direct debit and a second as a top up to cover a purchase I was planning on making. My overall PayPal credit balance has now reduced by £40 despite no purchases being made and over £100 being added to my PayPal credit balance. Any reason why that could be?

[PayPal_Ayesha]

Hello @livesey00,

Thank you for your post and welcome to the Community Forum!

I understand your concern about the payment to PayPal credit. In this situation, the best way to solve this issue is by contacting our PayPal credit customer service so that one of our advisors can assist you further. Please reach out to our customer service through the details mentioned in this link.

I hope this helps.

Ayesha