Why have I not received the full amount of a payment sent?

[Louise206]

As I have never needed to request a payment I asked a friend to send a £1 payment to trial this option but have only been credited £0.67. Why is this? They do not have a Paypal account so chose the “continue without an account option”,  they paid by visa debit and they obviously had sufficient funds in this account. 

Thanks for any help.

[PayPal_Adele]

Hi Louise206
There is some information on the Help Centre that explains fees for requesting money and invoicing:
https://www.paypal.com/ie/smarthelp/article/what-are-the-fees-for-requesting-money-and-invoicing-faq...

Or this Community post might be of help:
https://www.paypal-community.com/t5/PayPal-Basics/Why-charged-a-fee-for-personal-payments-with-no-sa...