Unable to transfer money INTO PayPal FROM my bank

[marksealey]

Sufficient funds in my bank.

Have transferred funds into my PayPal account (of 20 years' standing) from my bank.

I get an error asking me to contact PayPal.

Have done that about ten times.

Each time they say they are unable to help because it's a security issue, to which they don't have access.

Advised to wait 24, 48 hours, or a week.

Have waited two and a half months.

I still get an error.

Anyone any ideas, please?

[Ysa_]

Hi @marksealey

Good day! I hope all is well. Thank you for using community forum to be heard.

To add money to your PayPal account from your bank account, you first need to have a PayPal Cash or PayPal Cash Plus acccount (no fees with this option).

To add money from your computer:

1. Click Wallet
2. Click Transfer Money.
3. Click Add money to your balance.
4. Select your bank and enter the amount you want to transfer and click Add.

To add money from your PayPal app, tap PayPal Balance and then Add Money.

It usually takes 3-5 business days for the transfer to go through. You can do it at any time and at no cost. We'll email you each time a transfer is complete.   

If you’re unable to add money, it could be because:

• You need to first set up a PayPal Cash or PayPal Cash Plus account.  
• There is a limitation placed on your account. 
• If you receive an error message, this feature may not be available for you at this time. You can either use the Add Cash option (available from the PayPal app), or send your money directly to the recipient using a bank account or a debit/credit card.

Keep safe!

Kudos & Solved are greatly appreciated. 🙂
Stay Blessed!

[marksealey]

Thank you. Have tried all of that. I still get an error.

The error says to contact PayPal.

When I contact PayPal staff by phone, they say they don't know why it is happening and cannot help 😞