Refund of PayPal fee on cancelled eBay order

Iassassin
New Community Member

A customer on eBay bought an item by mistake and requested a refund. I followed the eBay procedure and duly cancelled to order and the payment of £40. Apparently the fvf will be refunded. However, PayPal have not refunded the fee they charged on the transaction and I am now out of pocket, for something that was not even my error.

How can I get my commission refunded?

Regards....

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Iassassin 

 

Sadly you can't as paypal no longer return the fee you were charged when your buyer paid as part of any refund you issue.


Advice is voluntary.
Kudos / Solution appreciated.
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PRC1
Contributor
Contributor

i was advised by Paypal that a customer cancellation you  should get the fee back  looking into it further now 

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