Refund of PayPal fee on cancelled eBay order
Iassassin
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Posted on
Nov-21-2020
11:56 AM
A customer on eBay bought an item by mistake and requested a refund. I followed the eBay procedure and duly cancelled to order and the payment of £40. Apparently the fvf will be refunded. However, PayPal have not refunded the fee they charged on the transaction and I am now out of pocket, for something that was not even my error.
How can I get my commission refunded?
Regards....
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2 REPLIES 2
kernowlass
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Nov-21-2020
01:03 PM
Sadly you can't as paypal no longer return the fee you were charged when your buyer paid as part of any refund you issue.
Advice is voluntary.
Kudos / Solution appreciated.
PRC1
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Dec-17-2020
03:47 PM
i was advised by Paypal that a customer cancellation you should get the fee back looking into it further now

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