Is this spam

Chasel
Contributor
Contributor

I received a text saying my PayPal is restricted and to reconfirm my identity or my account will be closed. Is this spam?i haven’t clicked on the link and my actual PayPal account looks ok

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Chasel

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity



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3 REPLIES 3

rockmeister
Contributor
Contributor

I've had the same text message and, like you, I've checked my Paypal account and it looks fine.  There are no notifications to say there is a problem with my account.  My advice would be to delete the texts and don't click on the link at all.

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Chasel
Contributor
Contributor

Thanks for your response. Just thought it safer to check

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Chasel

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity



Advice is voluntary.
Kudos / Solution appreciated.
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