Email address

[harriet_goss]

Hi there,

I received an email from service <removed> confirming a pending payment to my account and asking for the shipping track number of the item. Is this a genuine PayPal email? As I have responded with the shipping number and yet still the money has not appeared in my accoun

Thank you 🙂

[kernowlass · Accepted solution]

@harriet_goss

Read this to make sure you have not been scammed.

This is a typical scam

They encourage you to accept a 'direct' Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails 'may' go into your junk or spam folders.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't actually have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Delete any emails and ignore the scammers.

[harriet_goss]

Hi,

Thank you that was very helpful.

Unfortunately I have shipped the item already. 

What do I do?? Need the money urgently.

Thanks.

[kernowlass]

@harriet_goss

Nothing paypal can do for you as no part of the transaction was done using paypals site.

The scam relied on spoof fake emails.

You could try contacting your postal services / courier to see if they can stop it for you?