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ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

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Goletrax
Contributor
Posted on

I get the following error when switching from sanbox to live. sanbox works fine. Please someone help me with this problem:

 

"acct1.UserName" => "USERNAME",
"acct1.Password" => "PASSWORD",
"acct1.Signature" => "SIGNATURE",
"acct1.AppId" => "APPID"


PAYPAL RESPONSE

PayPal\Types\AP\PayResponse Object
(
[responseEnvelope] => PayPal\Types\Common\ResponseEnvelope Object
(
[timestamp] => 2017-01-09T08:08:42.097-08:00
[ack] => Failure
[correlationId] => a5b01cbf11ce
[build] => 27237463
)

[payKey] =>
[paymentExecStatus] =>
[payErrorList] =>
[paymentInfoList] =>
[sender] =>
[defaultFundingPlan] =>
[warningDataList] =>
[error] => Array
(
[0] => PayPal\Types\Common\ErrorData Object
(
[errorId] => 520002
[domain] => PLATFORM
[subdomain] => Application
[severity] => Error
[category] => Application
[message] => Internal Error
[exceptionId] =>
[parameter] =>
)

)

)

1 ACCEPTED SOLUTION

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ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

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MTS_Ciaran
PayPal Employee

The developers think that this is being caused by a bad API signature so we want to double check with you. Can you try regenerating new API credentials within your PayPal account and copy and paste them into your code?

 

Quick guide HERE

 

Also can you tell me if you are seeing this error for all API calls or just intermittently?

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8 REPLIES 8

ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

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angelleye
Advisor

Have you ensured that your app for Adaptive Payments is approved for live transactions?

Angell EYE - www.angelleye.com
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!

ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

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Goletrax
Contributor

Yes, it is already approved.

ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

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MTS_Ciaran
PayPal Employee

the error on the PayPal side for this correlation ID looks to be related to authentication alright..... the API credentials more specifically. Can you double check that they are correct in the code.

ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

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Goletrax
Contributor

We had double checked the API Credentials and are ok. The Sanbox works fine, but we still getting error message after making it LIVE. We still looking for what is causing this problem and need your help please. Thank you everyone who is helping to solve this problem.

ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

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MTS_Ciaran
PayPal Employee

Thanks for confirming, on an account level everything looks good as well. 

 

I've logged an issue with our development team to investigate further into this. I'll keep you posted. 

ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

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Goletrax
Contributor

Thanks a lot for your help and support. We are also double checking everything, but still getting same error message. Thanks again and have a great day!

Solved

ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

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MTS_Ciaran
PayPal Employee

The developers think that this is being caused by a bad API signature so we want to double check with you. Can you try regenerating new API credentials within your PayPal account and copy and paste them into your code?

 

Quick guide HERE

 

Also can you tell me if you are seeing this error for all API calls or just intermittently?

View solution in original post

ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

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Goletrax
Contributor
We fixed the problem. Thanks a lot for your support!

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