where is my money ?

[adrianpoq]

hy , i use instant funds to send from my debit card to my PP balance. from the debit card is missing my money , but in PP balance show 0 money. where is my money and how can i get them back? thank you

[sharpiemarker]

@adrianpoq 

How are you even able to add funds to your PayPal Romania account balance with your debit card? What service did you use? I don't see a way possible for you to do it. Only just selecting the card to pay with during checkout. There is no such thing as "Instant Funds" relating adding funds to PayPal Romania accounts.

[adrianpoq]

so, now i am in california (usa) am i wanna ''transfer funds'' to my PP balance,  i hit the button ''transfer funds'' then ''instantly top up using Trustly'' the ''add funds instanly'' then at ''instant top up from you bank account'' select bank ''banca transilvania'' and ''amount'' 1581 EURO , then i entered cridential and password that i recive via sms and done. from my bank account PP take my money but in Wallet PP Balance it show 0.00 Euro.

[PayPal_Martina]

Hi there!

Thank you for your posts!

@sharpiemarker -  you are correct! Thank you for your answer. You cannot top up using a card in Romania. 

@adrianpoq - you can only top up your own PayPal account from your own bank account and not from your debit card. Also, the bank account must be added to your PayPal account before attempting to top up. Once you have completed the instant top up, the amount should reach your PayPal balance within 36 hours. If this timeframe has passed and you are still unable to locate the amount, please reach out to our Customer Service and we will investigate further. 

If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. 

I hope this helps!

Martina