Hi @gader,
Thank you for your post and welcome to our Community Help Forum!
I am sorry about your issue. To help protect your account, we use a complex screening process for card payments. This helps prevent lost or stolen cards from being used in our system. On rare occasions, the screening process affects valid cards.
A card might also be declined if:
- The card issuer is having technical problems that prevent authorisation of a transaction.
- The card issuer sees a charge that doesn’t fit your normal spending patterns and blocks the transaction to protect you.
- You’ve inadvertently exceeded the limit on your card.
If you know that your card is valid but your payment doesn’t go through, you might want to:
- Contact your card issuer directly. Ask why your card was declined, and whether you can still use it. If you can still use your card, please try your transaction again.
- Pay securely online using your bank account. You can link your bank account to your PayPal account in just a few minutes. The merchant never sees your financial or other personal information.
- Add a different card to your PayPal account.
If that is not the case, please try contacting customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us, or reach out by PM on Facebook or DM on Twitter.
I hope this helps.
Cristina
