Retaking failed payments

[Sharp1987]

I had some failed bank payments and PayPal took the money from my PayPal balance which I have added money to to clear them. However they are now reissuing the direct debits and taking the money again from my account!! So I am effectively paying for them all twice! How do I stop this from happening, live chat closed and wait times on phone aren’t long? Any idea if I’ll get this money back? I’ve just repaid another £99 which I have already paid and they are trying to take another two today which I have repaid.

[Azure855]

Paypal did this to me on some plane tickets last year, with a total value of over $2200. If your bank's customer service line is open, you can ask them to bloc/reverse the transactions in question. Otherwise, the card company (visa, matercard, etc) can do the same.

[Sharp1987]

I’m not letting the direct debits be taken but then they debit them out of my PayPal account and give me a minus balance!

[PayPal_JonK]

Hello @Sharp1987, @Azure855,

Thank you both for reaching out via our Community Forums. Welcome! I'm sorry to hear a recent payment has failed. You can review our process at this Help Center article: What happens when an authorized payment is returned for insufficient or uncollected funds by my bank... If you'd like an update on your specific purchase / payment, please reach out to our Customer Support over the phone. 

I hope that helps!

 - Jon K