Payment on hold

[KianSibley]

Hi I've sold two items on depop the first payment went through after 2 days but unfortunately my second payment has taken over two weeks and is still on hold. If anyone can help that would be much appreciated. Disappointed with the service to be honest. Thanks.

[PayPal_Ayesha]

Hello @KianSibley,

Welcome to the PayPal Community.

I am sorry to know about the payment hold on your account. I know how important it is to have funds at the right time. Delaying funds availability is a common industry practice we implement to ensure the secure use of PayPal by both buyers and sellers. By placing your payment on hold, we’re trying to make sure that there’s enough money in your PayPal account to resolve any issues that may arise with the account such as chargebacks or disputes. When subject to a hold, the money is temporarily not available to use. If there aren’t any issues with your transaction or account, the payment will typically be released within 21 days after receipt. Kindly click on this link to know more information about the payment hold. To avail the funds sooner, please check this article. 

I hope this information is helpful. 

Ayesha