Payment on hold

[meganc333]

I sold a shirt through depop as a normally do, but the funds are on hold this time? i knows she received the item bc she left me a very sweet review, i tried to add the shipping info but it says error since idk the number since it has been delivered already. how do i get my funds 😞

[Temp20230515G · Accepted solution]

Hi,

If your buyer already has the item, maybe you can ask them to confirm the receipt of the item so that the money could be released.

Here's an article that you can get them on how to do it: https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176/1

Hope it helps!