PayPal take me money

[Hdj80]

Hi, I hope I can get some help. PayPal take me some money from my bank account, but i didn’t make any payment. In my bank account show -156€ from PayPal and in my PayPal account doesn’t show nothing. How can I solve this ? How can I see where the money goes ?? Tks

[Kelly148]

I have the same problem PayPal took £169,99 from my bankaccount and I can 't see it on my account. There customer service is closed by phone and they don't response to messages really annoying I need the money.

[Komits]

Was this resolved already? I’m experiencing it rn

[kernowlass · Accepted solution]

@Hdj80 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.