My money's on hold but my buyer was not in for delivery what do I do next?

SLMay87
Contributor
Contributor

Hi all I'm new to PayPal and Sunday I sold a handbag, the buyer paid immediately but because I'm new PayPal withheld payment until buyer confirms he's received it. I contacted buyer yesterday and informed him that delivery would be today but no reply, I added the tracking details to my PayPal account as proof of postage, today delivery was attempted but no one was in so now it's in the buyers local sorting office, where do I stand with this as I'm now left with no money and no item, I've tried to contact buyer again today but no reply. Can anyone advise please?

Login to Me Too
1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @SLMay87,

 

Thank you for your post! The payment will release a day after the successful delivery of the package, or after 21 days, whichever comes first. Delivery to the sorting office would not be a successful delivery yet. I'm sorry for any inconvenience.

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.