Minus balance

gaiasg
New Community Member

I have paid something with PayPal, I had no funds there so the money got subtracted from my bank account, I then returned the item and got the refund on my bank account but I still have a minus of 180euros on my Paypal for that transaction, which does not make sense since the money got deducted from my bank. I tried to cal customer support but it was just a computer speaking. 

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1 REPLY 1

PayPal_Marina
Moderator
Moderator

Hi @gaiasg,

 

Thank you for your post. I can understand how concerning it would be to see a negative balance in your PayPal account. If you're unsure of how this occurred, it would be best to contact us directly. This will allow our Customer Support team to review the details with you.

 

I hope this is resolved for you soon!

 

- Marina

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