Is it possible to reverse a payment on hold?

Mrchristmas
New Community Member

I would like to know how and where I can go to reverse an accidental double payment that both have been put on hold and I would like to cancel the one payment. Please assist as to how I can do this, or is it possible to just reject the payment once the 48 hour window of hold has passed?

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1 REPLY 1

PayPal_Marina
Moderator
Moderator

Hi @Mrchristmas,

 

Thank you for posting your question in the Community. I'm sorry to hear about the accidental payment. The fastest way to receive a refund for a duplicate payment would be to contact the recipient directly. If they are unwilling to help, you can ask PayPal to investigate the matter further by filing a dispute.

 

I hope this is resolved for you soon!

 

- Marina

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