I put wrong add tracking i actually selling virtual item

husainakbar
Contributor
Contributor
Help me please I made a mistake. i add tracking information to (order processed) That actually i selling virtual service (not a phsycal product) So i should send my customer a tracking number that actually i dont have - How i can changed it to virtual service? - And i can find my on hold fund that i want change - are the fund will disappear or lost after 21 days ?
Login to Me Too
3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

duplicate post.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

PayPal_Siobhan2
Moderator
Moderator

Hi husainakbar, 

 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

 

Please review the transaction details, and you may have the option to change the order status. If you sold an intangible item or service, select Service or virtual product and confirm the order status.

 

- Siobhan 

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@PayPal_Siobhan2 

 

 

I had already answered them 😊

https://www.paypal-community.com/t5/My-Money/I-put-wrong-add-tracking-i-actually-selling-virtual-ite...


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.