I need urgent help

[Joewasty]

I had a payment and has been placed on hold ..the customer has receive the item and has verified it but have not got the money in my main account for over a week now after verification SBD its HSS been over two weeks since I got the transaction

[PayPal_Ayesha]

Hello @Joewasty,

Welcome to the PayPal community and thank you for your post.

I am sorry to know about the payment hold on your account. I know how important it is to have funds at the right time. Whenever you receive the payment via goods/services you’ll have access to your pending payment after a maximum of 21 days, to ensure a safer and secure environment. If you want to avail the funds on your PayPal account, please check this link to know how to have your funds released sooner. For account-specific questions, I'd recommend reaching out to our Customer Support by clicking on the help and contact option at the bottom of the page on our website. 

I hope this information is helpful. Thanks for your patience during this time.

Ayesha