Thanks for posting your question in the Community. It sounds like you're referring to our Funds Availability program. Here's a Help Center article that will guide the sender through confirming receipt of the item or service: How do I confirm receipt of an item? Rest assured, the money is still yours and is only temporarily unavailable until we verify that the sender received what they paid for. If the sender is unable to confirm receipt and you're unable to provide a tracking number, the funds will be moved to your available balance after 21 days.
