Hello @Zess1827,
Welcome to the community forum and thanks for posting.
I am sorry to know about the trouble that you're experiencing while viewing the balance and being unable to transfer the balance. This might be due to a technical issue, I would recommend you try to check again later with a different browser. If you are attempting on PayPal mobile app and are experiencing difficulty, please try uninstalling and reinstalling the app to see if this helps to resolve this issue.
Best wishes,
Ayesha
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