"We value your feedback. The survey could not be submitted"

[jaquette]

Ingenious new way to calculate your Net Promoter Scores. When a survey has been completed, if the score is five or lower do not record the results (just delete them).

Waste customers' time by encouraging them to take a survey, and then tell them that you are not going to submit their feedback. That is certain to make people happier with PayPal customer support.

Wow.

Ellie <removed>, VP of Customer Support, sent me a link inviting me to rate the experience I have had with PayPal customer support via email. It has been AWFUL from start to finish, with no followup from Jonathan or Lisa or ... anyone.

[beautismile]

The score I gave was 8 and could not be submitted

[Wiseguyy007]

It is obvious they want 10's and will only submit 10's. Paypal has gotten so bad now every (All 12 in the last 4 months)  "Instant Transfer to Debit Card is held up for security reasons so what else do you get but a Big Fat (0)