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since ‎Jan-23-2018
Country: United States
Type: Personal
jaquette
jaquette Contributor
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  • Latest Contributions by jaquette

"We value your feedback. The survey could not be s...

by jaquette Contributor in My Feedback for PayPal
‎Mar-17-2018 01:56 PM
1 Kudo
‎Mar-17-2018 01:56 PM
1 Kudo
Ingenious new way to calculate your Net Promoter Scores. When a survey has been completed, if the score is five or lower do not record the results (just delete them). Waste customers' time by encouraging them to take a survey, and then tell them that you are not going to submit their feedback. That is certain to make people happier with PayPal customer support. Wow. Ellie <removed>, VP of Customer Support, sent me a link inviting me to rate the experience I have had with PayPal customer support via email. It has been AWFUL from start to finish, with no followup from Jonathan or Lisa or ... anyone. ... View more

Re: Cannot remove old Bank account from Wallet

by jaquette Contributor in About Settings
‎Mar-17-2018 01:52 PM
‎Mar-17-2018 01:52 PM
This functionality still does not work, sixteen months after first reported.  The automated response to a bug report explaining how to use the non-working functionality is especially ridiculous. They should actually TRY TO USE it rather than believing their own incorrect error message.   I closed the account two months ago, there are no pending transactions, and yet the error message says: Sorry, you can’t remove this bank account because of a pending transaction. Please try again later. ••••<removed> Remove bank Wells Fargo ••••<removed> Are you sure you want to remove your Wells Fargo Checking ••••<removed> account from your PayPal account?   I do think that the last living support person at PayPal quit in 2016... ... View more

Re: Trouble removing OLD bank account after adding...

by jaquette Contributor in About Settings
‎Jan-23-2018 10:51 AM
5 Kudos
‎Jan-23-2018 10:51 AM
5 Kudos
This functionality is clearly broken, and no one at PayPal cares. Email to customer support will result in a form letter response, explaining how to use this same function that doesn't work. PayPal benefits from keeping the old bank account on there, since it may be useful for them to grab more funds at some point. PayPal does NOT benefit at all from allowing us to remove a bank account, and consequently they do not care that it doesn't work.   The "moderator"'s response that there is no harm in leaving it set up is misguided. If PayPal pretends to enable its customers to manage which bank accounts are attached to their PayPal Wallet, the functionality should work. Since I am unable to delete the bank account which I have CLOSED, there is only exposure to me from having PayPal try to charge anything against that account, possibly resulting in overdraft charges. So yes, PayPal should fix this functionality and enable its customers to delete bank accounts from their PayPal accounts. To further aggravate me, my attempts to get help from customer support resulted in some clown employee creating a PayPal Credit line on my account, complete with a newly created email address. Clearly they have an incentive to push their credit services, as they make more money from those services -- but it smells like the same mess that Wells Fargo walked into last year when they created all those bogus accounts for people. https://jaquette.wordpress.com/2018/01/23/paypal-has-lost-its-way/   ... View more
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