10 dollar chargeback to my account. I call Pay Pal. Thirty minute wait. I call Pay Pal Credit, get through but no help. Get a call back from Pay Pal. Speak to Pay Pal, transferred to Disputes. No help and get disconnected somehow. Call Pay Pal. Thirty minute wait. Call Pay Pal Credit, get supervisor, no help, transfer me to Disputes. No help and get disconnected again. Call Pay Pal. Thirty minute wait. Get call back, transfer to Disputes, get supervisor. Supevisor agrees with me. Total elapsed time 2 hours and 30 minutes. Issue: It is claimed that someone other than buyer purchased Ebay item. My take on the dispute: 1) 3+ month old transaction. Item purchased and shipped. I have the shipping receipt at home with tracking but not in hand at the moment. Buyer claims someone else used credit card information. 2) I refuse Pay Pal demand to provide tracking information as requested. 3) Dispute is not about arrival or non-arrival of item so tracking is not relevant. 3) Buyer did not claim item non-arrival. 4) Buyer did not return item I shipped. 5) Dispute is between buyer and credit card company about illegal use of credit card number. THIS IS NOT MY PROBLEM. WHY IS PAY PAL CHARGING MY ACCOUNT 10 DOLLARS? THIS IS STRONG ARM ROBBERY. BOTTOM LINE: PAY PAL INAPPROPRIATELY INVOLVES ME IN A DISPUTE THAT HAS NOTHING TO DO WITH ME. CUSTOMER SERVICE IS TERRIBLE. When Pay Pal was the cash cow of Ebay, customer service was exceptionally good. Now that Pay Pal is maximizing profit at the expense of customer service, that service is terrible. Finally, why why why is Pay Pal charging my account ten dollars. Because it can, not because it is the correct thing to do. You should ask yourself: Do I really want to continue to to do business with a company that treats long time, high value customers (500 transactions per year) so poorly. I plan to look for alternatives and so should you.
