I ordered an item as a birthday present for someone through a trusted website that I have used often in the past. However, this time, they sent me the wrong item (first time for me as a buyer, but happens regularly for other customers, I hear). I contacted their support and told them. They told me to refund the wrong item before they could ship me the right item. But I already opened it and they told me there was nothing else they could do. I asked for a refund and while I paid $75 (with shipping), they only offered $20 in refund. I put in a dispute and then escalated it to a claim after the other party refused to cooperate. I have been sending them emails to come to a resolution, but they delay their responses and clearly do not wish to issue me a full refund or at the very least, send me the right package.
My question is: if I do manage to win this case, does PayPal actually give me a full refund? I ask because what if there is no money in the seller's PayPal account?
