Locked out, Horrible service.

[mattques]

So, I was locked out of my account due to a suspicious purchase in Germany, I'm stationed here at Ramstein AB, Germany, So I can't recieve a text or a call from them to confirm my identity since I'm not able to put in a German phone number. So I sent a picture of my Military ID to confirm my identity. Recieved an e-mail telling me it wasn't enough, but  to log in and send an email with bank statement, or utility bill, and a drivers license. Well I get on paypal, and I can't send an e-mail unless I am logged in which my account is locked since the suspicious purchase. Surprisingly I can log in here to make a post.

Anyway I can get an e-mail for tech support, or an answer as to how to go about getting my account unlocked.

Thanks in advance,

Matt

[kernowlass]

@mattques

 have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[mattques]

I appreciate the speedy reply, but unfortunately I do not have a facebook, or twitter. Can I contact as a guest ?

[kernowlass]

@mattques

Don't think so.

But it takes about 3 minutes to register an account on facebook and i presume the same for twitter.