No customer service!

[Juel83]

Why is it impossible to get any help? Just for a simple thing like an agent to manually change my contact number on PayPal. I can not withdraw my funds without a new contact number I have done this on my accout but was told it takes 3 days to update. I just want a live agent to talk to. Even the online messaging is not working. Someone help?

[kernowlass · Accepted solution]

@Juel83 

Doubt you will be able to speak to an agent as phones are generally non operational at the moment BUT if it is available it will show up as an option as per below.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[jr761]

PP went from very good customer service to NO customer service.  The phone lines are not answered any longer.  The website blames covid 19 which is TOTALLY RIDICULOUS!!  People could answer a support phone line from any where INCLUDING their home!  Blaming the virus is ABSURD!

WHY is this happening PP?  When you have a problem in the middle of a live transaction, you need support quickly.  I do not want to dump PP because you provided a great product that I have used with few problems for years, but you are forcing us to do just that!

[BCAC]

I've had the same problem and feel the same way

[dynodog]

Same here! PP is going out of business IMHO.

[Cheresse]

Same! Back in the old days they went out of their way to help you.I am looking for other options..This isnt gonna work

[kernowlass]

@Cheresse 

This thread is old and started during the worst of the pandemic, up to date contact info is here.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

Or you can ask your question on here and sometimes we can help, love Norway by the way, gutted our cruise was cancelled for August but probably best in the current climate.