Unable to change billing address

[Amanjit]

Unable to change billing address

[sharpiemarker · Accepted solution]

@Amanjit

To change your billing address, go to your Wallet and add a new billing address in the card details. Make sure you've already updated your address with your card company.

[Sonnet8]

I changed my mailing address just fine. But I can't change my billing address.

In wallet I clicked 'update' card. But everything is greyed out so I can't add a new billing address. And yes, I've changed my details in my bank to my new address.

[PayPal_Rich]

Hi Sonnet8, 

I'm sorry to hear that you are not able to update your billing address. When did you update your billing address with your card issuer? DId you move recently? Have you tried removing the card and adding it using your updated billing address? 

[Jiorel]

It has my new address in the option and when i try to update it to my new billing/ mailing address it says in red “unable to complete please try again later”

[PayPal_Olivia]

Hi @Jiorel,

I'm sorry to hear that. If you've followed the instructions that @sharpiemarker gave above and the address can't be updated, please reach out to customer service for assistance.

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

I hope this can be resolved quickly!

Olivia