Security Check is using the wrong number, can't change it!

[MattSeiler]

The security check is trying to use an old telephone number.  

Sure, if I could GET INTO MY ACCOUNT I could change the number, but they won't let me in because, well, the security check phone number is wrong.

How the hell do I fix this????????     It's like locking a key in the safe and you need that key to get into the safe!

[sharpiemarker]

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@MattSeiler wrote:

The security check is trying to use an old telephone number.  

Sure, if I could GET INTO MY ACCOUNT I could change the number, but they won't let me in because, well, the security check phone number is wrong.

How the hell do I fix this????????     It's like locking a key in the safe and you need that key to get into the safe!

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Call customer service: Click HELP at the top menu, scroll down to click CONTACT US, scroll down to click CALL US.

@AskPayPal for Twitter or facebook.com/paypal

[MattSeiler]

NOPE.
I've been there.  When I click to call it asks me to log in first.

And I cannot do that.

So....    Still searching for an answer here.

[schinalex]

Did you find a solution? Having the same problem here. It's the worst security feature ever.

[Bro_Man]

Hi, Matt

I had the exact same problem. PayPal was using an old work number and all of a sudden it started asking me for a secondary verification - with a number that I had no access to. Just like you, I could not lot in to change it for the same reason. I had been using PayPal without a problem before tonight. I remembered that I had activated my VPN, so it did not recognize my location (VPN choses a server anywhere). In any case, I turned off my VPN and Voila! everything worked. The first thing I did was log into paypal and update my account settings. I hope this was the same with everyone here. 

Bro