Problem login in

Geoff75
New Community Member

Hi Guys,

 

I have a problem with login in since it requires authentication.

My problem is with the step 2 where you have to use phone number for typing in the code. Both of the numbers I have set up a long time ago are inactive now and I cannot change them in any way.

So it is impossible for me to log in to my account at this stage.

Would you know how can I resolve this?

 

Many thanks,

Geoff

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Geoff75 

 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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