Phone number not correct cannot log in

[UrbanF]

Hello everyone,

I encounter the following problem. I wanted to use my PayPal account and forgot my password. I changed it and then wanted to log in but with the new DSP2 directive a second identification step is required where they send you a SMS code to your phone. Apparently, my phone number is not up-to-date, so I don't receive a SMS nor a phone call. There is no other method available.

I cannot find any information about this on the website, if I want to get in contact with PayPal, they ask me to first log in to my account to send a message, which I cannot... Does anyone know how to proceed with this?

[kernowlass]

@UrbanF 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.