Need PayPal to reset my password, but can't get in contact with them.

[r3dux]

I recently sold an item on ebay and payment went to my old paypal. I cannot log into this paypal because its a decade old and I don't remember the password, security questions, and the phone number attached is no longer my own. However, I do still have access to the email account associated with the paypal account, BUT, every time I try to reset it via email it STILL asks me to also send a text to the old phone number or answer the security questions that I do not know.

I have sent paypal messages in their "its like a text" messaging center, but they don't reply.... also, as you probably all know there are ZERO humans answering phones and their call center is turned off.

What do I do??

[ramberroya]

Hi, What is 2-step verification? You can add an extra layer of security to your PayPal account by enabling 2-step verification for log in. Once this feature is activated, we’ll send you a unique, random 6-digit access code each time you try to log in. Simply enter this code to access your account. There are two ways to set up 2-step verification. You can use an authenticator app (like Google Authenticator and Microsoft Authenticator) or you can ask us to send text messages to your mobile phone. Here's how to set it up: Go to your Settings. Click Security. Click Set Up next to “2-step verification.” Choose to receive a text or use an authenticator app, then click Next. Follow the prompts to link your phone or authenticator app. Set up a back-up method in case you can’t access your primary cell or authenticator app. Click Done to activate 2-step verification. You can deactivate 2-step verification at any time: Go to your Settings. Click Security. Click Update next to “2-step verification.” Click Turn Off next to 2-step verification, then the Turn It Off button. For added protection, you can also add 2-step verification to other devices. Since you can no longer access the phone number. You may want to set up new email account and create a brand new paypal account and you will link the phone number you have access to. Hope this will resolve your issue. Thanks, ***If you see a post that is helpful, kindly give the author Kudos or accept it as a solution. Thanks and have a great day! ☺