Hey SteveinSpain1.
Welcome to the Community!
I'm sorry to hear what has happened here and for the delay in getting back to you. If you are experiencing difficulties when trying to access your account, I would advise that you contact our customer service team directly through the 'Help & Contact' page on the website.
If there has been payments processed without your permission, we can fully investigate the transactions on your behalf to request a refund. When we can see that the payment were sent without your permission, we will be able to process a refund on the transactions.
I hope this helps.
David.
