Can't enter authenticatin code because phone number has changed, so can't sign in.

[JamieCal505]

Hey, so Paypal have a new thing where you need to enter a code when signing in for authentication purposes.

Problem is, their only 2 ways to do this is with either a phone call or text message. But I don't use that number anymore, so I can't.

How do I get around this? Christmas coming up, I could with having access to my Paypal sharpish....

[kanr]

I am having the same problem. Any news here Paypal team? 

[kernowlass]

@kanr 

@JamieCal505 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

6. Try clicking on P top of the forum page and see if you can log in via the forum.

7. Log on via developer.paypal.com, go to paypal.com and change it in settings.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.