Adding a new card

[Hmalay]

I’ve tried adding a new debit card to my account but keep getting the “sorry cant confirm, it’s you“ message . Why ?

[sharpiemarker]

@Hmalay 

Clear out browser cache/cookies and reset your wifi/data connection or restart device and try again. PayPal system perhaps not recognizing your cookies (due to file being fragmented or corrupted), IP address, or device.

If problem persists, please contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal