Scammed

[Commando111]

I sold labor and the customer received it along with a contract. I sent a copy of the contract to paypal and they won't refund my money and they gave the other party their money why???

[sharpiemarker · Accepted solution]

@Commando111 

Need more specifics of the case or you need to call customer service who has access to your account/dispute and ask.

Was it an Item Not Received (INR) dispute? Generally you need proof of delivery as prescribed in the seller protection terms. Maybe the contract wasn't sufficient evidence that you delivered the service based on the circumstances of the case and what the buyer told PayPal.

Please read the seller protection program terms by clicking "Legal" at the bottom, selecting your country and click the PayPal User Agreement link.

To contact customer service for further assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options.

Or contacting via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal

[Commando111]

The seller got labor/ work on her vehicle.

[Commando111]

I sold labor not an itom!!!

[sharpiemarker]

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@Commando111 wrote:
I sold labor not an itom!!!

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Ok, so you performed a service that according to the buyer/customer/client thought was Significantly Not As Described (SNAD).

Sellers are not protected and are usually held liable for SNAD claims.

Seller Protection Program terms

Ineligible items and transactions

Your sale is not eligible for coverage under PayPal’s Seller Protection program if:

• It involves intangible, non-physical, items, including digital goods, and services. Digital goods are delivered and used in an electronic format, like a song delivered online or through a mobile application.
• The buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a “Significantly Not as Described” claim).
• It involves an item that PayPal determines, in its sole discretion, is a counterfeit item.
• It involves an item that you deliver in person, including in connection with a payment made in your physical store.
• It involves sales that are not processed either through a buyer’s PayPal account or a PayPal guest checkout transaction. For example, if the sale was made using the PayPal Payments Pro/VT product, PayPal business payments or using PayPal Here, then it is not eligible for coverage. 
• It involves items equivalent to cash including gift cards.
• It involves a donation.
• It relates to the purchase of a financial product or investment of any kind.
• It involves a payment sent using PayPal’s friends and family functionality.
• It involves a payment made using PayPal Payouts and Mass Pay.
• The item is a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat.

What is considered intangible in services:

https://www.marketing91.com/intangibility-in-services/

[Commando111]

Can I take paypal to court. Someone has to pay for the labor?

[sharpiemarker]

@Commando111 

You can't take PayPal to court but you can take the buyer to court. Its the buyer that owes you. Not PayPal.

[Commando111]

PayPal gave her her money back. They are at fault as well. Plus there is nothing that says that I cant take paypal to court.

[xcorporation]

Paypal deleted my claims with no excuse 3 times. 

Plus there is nothing that says that I cant take paypal to court.

Yeah, how, where?