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If you do not see payment in your account to corroborate what the buyer is saying about paying being sent, you have not been paid. PayPal does not ask you to ship before seeing/receiving a record of payment in your account. Even if the payment is subject to a PayPal hold, you will still see a record of payment if the buyer really paid, in your pending balance. So, the buyer was able to trick you with fake PayPal emails or just simply emailing you that payment was sent and pending and you just took their word for it and shipped.
Intercepting and recalling the parcel asap through the courier would be your next step, if at all possible. Since there is no payment transaction, then there is no money for PayPal to forward to you.
Kudos & Solved are greatly appreciated. 🙂
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If you do not see payment in your account to corroborate what the buyer is saying about paying being sent, you have not been paid. PayPal does not ask you to ship before seeing/receiving a record of payment in your account. Even if the payment is subject to a PayPal hold, you will still see a record of payment if the buyer really paid, in your pending balance. So, the buyer was able to trick you with fake PayPal emails or just simply emailing you that payment was sent and pending and you just took their word for it and shipped.
Intercepting and recalling the parcel asap through the courier would be your next step, if at all possible. Since there is no payment transaction, then there is no money for PayPal to forward to you.
Kudos & Solved are greatly appreciated. 🙂
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