Deposit

[Tracydunnington]

I had a customer have me hold over $300 with the good she ordered more from me last night when she got her bill she filed a complaint I have her messages stating it is a deposit them I don’t think my deposit should be given back because I lost all the sales I could’ve been . Also she filed a dispute yet never contacted I try to resolve it with me just kept ordering

[sharpiemarker · Accepted solution]

@Tracydunnington

Refund the money if you didn't ship the goods yet. If she filed Item Not Received and you can't provide proof of shipping/delivery, you will lose. If she somehow loses the dispute, and she paid with a credit card, she can file with her card issuer and you will be charged an extra 20 dollars chargeback fee + the $300 and the outcome will be unpredictable because PayPal doesn't make the decision this time, the card issuer does. 

[Tracydunnington]

Thank you Sharpiemarker

[Tracydunnington]

I have it all in messenger that it was a deposit several times she had said it . when she got her final bill is when this happened she was ordering more up until last night