Had a client that should have collected a balloon display yesterday. She should have cleared the balance before collection but she refused to collect the item-it is here and in perfect condition. She is now demanding a refund of what she has paid as the 'service' was not fulfilled. On the invoice was all the terms and conditions, its also on our page, so she broke the contract. How can i stop her raising a dispute as it was her that refused to collect-the item is still here!
