missing transaction and unable to file a dispute

[alicelaw]

I checked out a purchase via PayPal guest and want to file a dispute with a seller but the transaction isn't showing up on my account activity. I received an email saying that in order to report a problem I need to create a PayPal account with the email address linked to my guest purchase but I already have an account connected to that email. The purchase isn't appearing under this account activity so I have no may to open a dispute with the seller. What do I do?

[kernowlass]

@alicelaw 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378
OR
2. Contact your card issuer for a chargeback.