#login #issue

Themis4
New Community Member
I can't login with my iPhone to my PayPal account by app neither any browser but I logged in with my old Android mobile. I updated my app and I reseted my pass.
Login to Me Too
1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @Themis4

Welcome! Thanks for visiting the PayPal Community! 

I'm sorry to hear you're unable to log into your iPhone. If it's a new device, that could be why you're experiencing difficulty. Sometimes, if our Security System isn't sure you're the one accessing the account, it won't let you log in. When logging into a new device, you'll want to ensure it's connected to the same internet/wifi you normally use and that your location services are turned on. If you've tried logging in repeatedly, allow 24-48 hours before attempting again with your iPhone. After that, if you still can't use it, please reach out to Customer Support through one of these options

I hope you can log in soon! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.