im having an issue with closing my acc

[Lucian_00]

this message is showing every time “ Before you close your account… Sorry, there's a problem. If you keep seeing this, please contact customer service.” what should I do?

[Swam]

Hi @Lucian_00 ,

Thank you for your post in community! 
I understand that you would like to close your PayPal account. To manually close your account, you must be logged into the PayPal website. This functionality is not available on the PayPal app. Here is the link how you can Close Your Account.

Thanks and regards,
Swam

[rossmsmith]

I have this problem when I am using the PayPal website from a Windows PC

[PayPal_Olivia]

Hi @Lucian_00 and @rossmsmith,

I'm sorry to hear that you're seeing an error when closing your account. If the issue persists when using a PC, please contact customer service for additional troubleshooting and investigation. You can find your contact options by clicking Contact at the bottom of the PayPal website.

I hope this is resolved quickly!

Olivia