WE couldn't verify your identity

Luigitto
Contributor
Contributor

My friend tried to change his number , he finished by deleting it , which caused the apparition of We could'nt verify you identity Message ! What he should do cause he can't call paypal's numbers for high fees , and also He can't contact them anywhere else what he should do ?

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7 REPLIES 7

Luigitto
Contributor
Contributor

He can't speak with them , any time he tries to open his account the restrict him with this message , he can't call them for high fees aplied , and also we can't reach Paypal via Mails !
What should he do in this case ? Should i speak with live agents from my side to try to contact him 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Luigitto 

 

I've given you the options on how to contact customer services, if you can't or don't want to use the options then nothing else I can do for you.


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Luigitto
Contributor
Contributor

If you can just to read again what im asking , thank you for showing us where to contact them , just let me tell you that the problem is not from my side , im okay ! MY FRIEND needs to contact them , he can't do that becasue he can't LOG in to his account , to send them a message

calling ebay from my country will cost him a lot , so he needs to TEXT them but HOW ? SHOULD '' i '' Contact them for him , or agents would refuse to discuss this subject ? 

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Mechecana
Member
Member

Faut souvent te taire si tu ne connais pas où si tu n'as pas de solution à donner on ne te demande pas des liens des articles tu ne donnes rien de bon @kernowlass 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Mechecana 

 

Great from someone that has never given up their time to help a single person on this forum.

And I did answer the question, I gave a link for everyway the original poster needs for him OR his friend to contact customer services.

If he bothered to follow the link it would show that he can use the PHONE OPTION as a GUEST to contact customer services if his friend can't log in.


Advice is voluntary.
Kudos / Solution appreciated.
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smartylouis
Contributor
Contributor

Which Country is he in ? Usually PayPal will provide a toll free / local number to call ( less fee ) . Yes you can possibly call customer care and ask 

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