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Security Challenge Loop

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bbran19
Contributor
Posted on

I am in a security challenge loop. I can log into my PayPal account. I can see transactions.  As soon as I try to do anything else I receive a security challenge loop from which there is no escape.

 

The same issue occurs on incognito loop and on my phone browser.

 

Any idea appreciated.

 

Bob

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Security Challenge Loop

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PayPal_Gwen
Moderator

Hi @bbran19 and @amarildo1,

 

I'm sorry to hear of the ongoing issues you've been facing! I would actually recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."

 

Thanks,
Gwen

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Security Challenge Loop

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amarildo1
New Community Member

Same issue here. It is so frustrating because I can't access subscriptions.

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Security Challenge Loop

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PayPal_Gwen
Moderator

Hi @bbran19 and @amarildo1,

 

I'm sorry to hear of the ongoing issues you've been facing! I would actually recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."

 

Thanks,
Gwen

Security Challenge Loop

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bbran19
Contributor

Thank you Gwen. I contacted PayPal. Their answer was that the issue is common and they are looking into it.

After a few days, the issue has now been resolved.

Security Challenge Loop

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PayPal_Gwen
Moderator

That's great news that the issue has been resolved! Thanks for sharing the update 🙂 

Security Challenge Loop

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Sol44
Contributor

The issue has not been resolved. Eventually the loop clears but it takes a while. There is still a problem that PayPal has not fixed.

Security Challenge Loop

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Budo41
Contributor

 am still getting Security challenges and the

card was denied at the store!!

Security Challenge Loop

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artfromny
Contributor

What an utterly useless response. 

Security Challenge Loop

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Peggyhd
Contributor

If I can't log in, I can't get to contact anyone. This is not a solution. Please give a phone number that I can call for help.

Security Challenge Loop

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it is very very very frustrating getting really angry.

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