PayPal_Gwen

Hi @Lauraw1989,   Thanks for reaching out and welcome to the PayPal Community! When a transfer is initiated from the bank to PayPal, it can take 3-5 business days for the money to arrive to PayPal. You won't see the transaction listed within your PayPal activity because the money has to come from the bank first.   Thanks, Gwen ... View more

Hi @Salman9,   Thanks for reaching out! It looks like you're located in Somalia, so you would actually only be able to send money. You would not be able to add money to the balance, receive, or withdraw money. You would need to link a bank or a card in order to send money, unfortunately. Here's some information on how to send money.   Thanks, Gwen ... View more

Hi @londoncabbie2,   I'm sorry to hear you're having issues with your Touch ID on PayPal Here! We may need to reset the permissions on our end. To avoid sharing personal information over a public forum I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen ... View more

Hi @Roisin3,   I'm incredibly sorry to hear of the experience you had with this transaction. It sounds like we'd want to take a closer look into this, so to avoid sharing personal information over a public forum I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen ... View more

Hi @socalnative,   That's a great question and I'm glad you reached out! As long as you've seen that the PayPal payment is listed as "Completed" and you can see the money in your PayPal balance, you should be able to send out the item to the buyer. I would reach out to eBay to determine why the item is not listed as paid.    Thanks, Gwen ... View more

Hi @LayFire,   Unfortunately, you would not be able to add money to your PayPal balance from a debit, credit, or prepaid card. Money can only be added to the PayPal balance from a bank. Keep in mind that you do not have to add funds to your PayPal account to use PayPal.   Thanks, Gwen ... View more

Hi @ksaxon,   I'm sorry to hear of the negative experience you had when trying to send your daughter money. This definitely sounds like a frustrating situation. It sounds like we'd want to take a closer look into this, so to avoid sharing personal information over a public forum I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen ... View more

Hi @Mackd68,   Thanks for reaching out to the PayPal Community! That's a great question! It looks like you don't have your country listed, however you can review general information on what qualifies for sales to be reported for tax purposes. I would also recommend working with a local tax professional for more specific information related to your country.   Thanks, Gwen ... View more

Hi @MikeyMelb and @itsluzio,   Thanks for reaching out to the PayPal Community! I just wanted to clarify that when receiving a payment for Goods and Services, PayPal will automatically take out a transaction fee from the amount received. This is an automatic process and isn't something you would have to manually initiate. If you're being requested to actually pay someone else to receive your money, this may be a scam. Here's some useful information on how to watch out for hoaxes, phishing and scams.    Thanks, Gwen ... View more

Hi @Ellens1,   Thanks for reaching out! If the loans you're referring to are related to Working Capital, I'd recommend giving them a call directly to see what options you might have with directing your payments.    Thanks, Gwen ... View more

Hi @RoseS25,   Thanks for reaching out! If you purchased a label through eBay, for example, you may need to go directly through them to find the tracking and then add it to the transaction in PayPal. However, if you purchased the label directly through a carrier, you would need to reach out to them for support on how to locate the tracking information.   Thanks, Gwen ... View more

Hi @Jaec86,   That's a great question! Typically transactions will show up as PAYPAL* or PP* and then have the merchant's name or credit card ID after the * symbol. You may occasionally see PAYPAL*(Merchant's Name) followed by PayPal's customer support number.    Thanks, Gwen ... View more

Hi @Haruspexx,   You're correct, the request for SSN and linking a bank account are related. It sounds like you might not yet have a PayPal Cash or Cash Plus account, which is required to hold a balance within the PayPal account. First, here's some information on why we ask customers to confirm their identities to hold a balance with PayPal. If you would rather have the money transferred to your bank, here's how to link and confirm a bank on the account.    Thanks, Gwen ... View more

Hi @Rebeww,   Thanks for reaching out. It sounds like we'd want to take a closer look into this, so to avoid sharing personal information over a public forum I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen   ... View more

Hi @travelwellnow,   That's a great question! For something like this, it sounds like you'd need to set up a subscribe button. Unfortunately, this isn't something that can be set up through invoices.    Thanks, Gwen ... View more

Hi @ajay3134,   Thanks for reaching out. Since it's been a couple of days from your original post, I hope that you were able to finally transfer your balance. I'd recommend referring to this article on how you can transfer money to your bank account, which includes a link to all relevant fees for withdrawals.   Thanks, Gwen ... View more

Hi @Loocious,   I'm sorry to hear you're having a hard time getting your money! Keep in mind that any money in a balance does not automatically transfer over as of right now for customers in the US. Here's the steps on how to transfer money to your bank account. If you've already done this, I would also recommend checking out this article on the time frames for withdrawals.   Thanks and welcome to the Community! Gwen ... View more

Hi @amnaalatawi,   I'm sorry to hear of the issues you've been facing! If you're receiving an error specifically stating that we're unable to complete the payment due to regulations that usually means either your PayPal account is registered in a country that cannot send payments or the recipient is registered in a country that cannot receive payments. In order to avoid sharing personal information over a public forum I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen   ... View more

Hi @Davy2056,   Welcome to the Community! If you've never cashed a check through PayPal before, I would recommend starting with this article on what the check cashing service is in the PayPal app, along with the instructions on how to complete this.    If you were able to cash a check in the past and now you are not seeing the option, I would suggest reading this article on why you are no longer able to cash checks using the Cash a Check service.    Thanks, Gwen ... View more

Hi @james1921,   Thanks for reaching out! Typically, the charge will be for $1.95 USD and you'll see something like PP*1234 or PAYPAL*1234 next to the charge. The 1234 will be replaced with your specific code to complete the verification. Depending on the card issuer, it may take a billing cycle for the charge to display on the statement. I would contact your card issuer to determine if you can access the statements online or if you have to wait for the statement to be mailed.   Thanks, Gwen ... View more

Hi @_Sm1leyy,   I'm sorry to hear of the unauthorized activity on your account. We definitely take the safety and security of all accounts very seriously. From what you've described, it sounds like you've already reported the transaction through your account, which is great. To avoid sharing personal information over a public forum I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen   ... View more

Hi @hankbra,   I'm sorry to hear you're having issues applying for PayPal Credit. PayPal Credit is now operated by Synchrony Bank, so I would recommend reaching out to their customer support. You can visit this page, and down at the bottom you'll find their phone number and hours of operation.    Thanks, Gwen ... View more

Hi @bontordaniel,   Thanks for reaching out! I'd recommend first reviewing these reasons as to why you might not be able to add your bank.   Thanks, Gwen ... View more

Hi @besttvapp,   Welcome to the PayPal Community! First, I would make sure you're following these steps on how to send an invoice. If you are following these steps and the customers are still seeing "Draft," please reach out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen   ... View more

Hi @lummers13,   Thanks for reaching out! If you've already began the process of withdrawing the money to your bank account and you don't have enough money in the PayPal balance to cover the refund, any refunded balance will be pulled from the bank. I would recommend allowing the money to clear into the bank before initiating a refund. Since technically it is possible for banks to reject deposits, I would hate for you to be in a position in which you initiate the refund, the bank rejects the deposit, and now you don't have that money to cover the refund you've issued.    Thanks, Gwen ... View more

Hi @Paddy29,   Thanks for reaching out. Sometimes this can happen if there's a poor or intermittent internet connection. In order to take a further look, I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen   ... View more

Hi @cairnsmartin45,   Thanks for reaching out! I hope by now you've been able to update your payment receiving preferences. If not, make sure you're following the steps listed below. If you were and are still receiving the error, I would recommend clearing cache and cookies or switching browsers as we don't have any reported issues with this as of right now.    To block payments, please follow these directions: Login to your PayPal account. Click the Settings icon next to "Log out." Click Payment preferences. Click Update beside "Block payments." From there, you should be able to manage your payment receiving preferences.   Thanks, Gwen ... View more