PayPal_Gwen

Hi @Canibae,   I'm sorry to hear you're running into these issues. Unfortunately if you have no other bank or card on file, you're right in that you wouldn't be able to send the balance to another account. This particular situation is part of why we do request that customers create accounts under their legal first and last name. Based on what you've described, you may need to reach out to us through other means. You can reach out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen   ... View more

Hi @RonT1,   Thanks for reaching out! It sounds like we'd want to take a closer look into this, so to avoid sharing personal information over a public forum I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen ... View more

Hi @dejih,   Sorry to hear this! I would recommend going to the bottom of any PayPal page and click "Help" or "Contact" to give us a call so that we can assist further with the password reset process.   Thanks, Gwen ... View more

Hi @Ben_L1,   Welcome to the PayPal Community! I'm sorry you're having issues with the Google Play Store. You may need to reestablish the billing agreement between PayPal and Google Play. This would need to be done through the Google Play Store first. Once this is established, here's how you can locate the new billing agreement within the PayPal account.   Thanks, Gwen ... View more

Hi @violadrums,   I'm sorry to hear of the ongoing issues you had when reporting an issue with a purchase. Unfortunately, once a dispute has been closed, it typically cannot be reopened. I know that this is a less than ideal situation, but if you have additional questions or concerns, feel free to contact us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen   ... View more

Hi @DrSahavesom,   Welcome to the Community! For customers in Georgia, would you only be able to add a local credit, debit, or prepaid card or a bank account in the US.   Thanks, Gwen ... View more

Hi @MaherAbdo,   Welcome to the PayPal Community! I'm glad you took the time to proactively reach out. We pride ourselves on maintaining the safety and security of all accounts, and sometimes this does mean monitoring for rapid changes in account behavior. An example of a rapid change would be a sudden increase in payments received. I wouldn't be able to 100% say either way that the account would or would not experience some kind of hold or potential limitation, but the chances of this happening are greater. If you'd like to dive into more specific situations, please reach out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen   ... View more

Hi @XI,   Thanks for following up. Based on what you've described, we may need to look into this a little deeper. I'd recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen   ... View more

Hi @aca99srbb,   Thanks for following up. Generally speaking, there isn't a different when you send money via PayPal balance versus a credit card, however, from what you've described it sounds like you're running into our security system. It sounds like we'd want to take a closer look into this, so to avoid sharing personal information over a public forum I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen ... View more

Hi @Spartanghost,   Unfortunately, at this time customers are only able to link cards with Visa, MasterCard, Discover, or American Express logo on the card. If your card meets this requirement, I would recommend referring to this information on why you may be getting an error when you try to link your credit or debit card.    Thanks, Gwen ... View more

Hi @Bianca28,   I'm sorry to hear you're having issues transferring your money to your card! In order to take a closer look, I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks and welcome to the Community! -Gwen   ... View more

Hi @Nazio,   Thanks for reaching out. It sounds like we'd want to take a closer look into this, so to avoid sharing personal information over a public forum I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen ... View more

Hi @xilentanonymous,   Thank you for reaching out and welcome to the PayPal Community! I'm sorry to hear you're having issues withdrawing your money, even after 180 days. It's possible that the withdrawal is being blocked by our internal security system. You can try again at a later time, or you may need to attempt to withdraw to a different bank or card that's linked to the account.    Thanks, Gwen ... View more

Hi @Molekule,   Welcome to the PayPal Community! Based on what you've described, it may be that our internal security system is preventing the payment from completing. For more information and suggestions on what to do, I would recommend reviewing this information on why won't the payment go through.    Thanks, Gwen ... View more

Hi @Harley19,   Thanks for reaching out! In order to see a list of all purchases through the PayPal account, you'll need to download your transaction history and activity.   Hope this helps! -Gwen ... View more

Hi @Clem-2009,   I'm so sorry to hear of the unauthorized activity, but I'd be happy to help! First, I would recommend running a virus scan, clearing cache and cookies, and restarting your browser. Next, in order to avoid sharing of sensitive information, I would recommend contacting us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen ... View more

Hi @Seguis46,   Welcome to the PayPal Community! I'd recommend starting here with information on how to add a card to your PayPal account.   Hope this helps! -Gwen ... View more

Hi @DespinaEl,   I'm so sorry to hear about the unauthorized activity but I'd be happy to help! If you haven't already, please report the activity through your PayPal account. If you've already done this and have additional questions or concerns, please reach out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."   Thanks, Gwen   ... View more

Hi @VisionStudios,   I'm sorry to hear you're having issues receiving a payment through an invoice! It sounds like there may be some things we'd want to take a further look at on the buyer's end. I would recommend having your buyer reach out to us directly so that we can assist.   Thanks, Gwen ... View more

Hi @Krymnulelemnt,   I'm sorry that we weren't able to get to you sooner, but @sharpiemarker gave good advice. Please know that we wouldn't be able to manually initiate the transfer for you. Since it's been a few days from your original contact, I would see if you can make the transfer again now that enough time has passed.   Thanks, Gwen ... View more

Hi @gingercurl,   Fees can vary depending on the sender and receiver. I would recommend visiting the Fees link at the bottom of any PayPal page.    Thanks, Gwen ... View more

Hi @dilinasankha,   Thank you for reaching out. Typically if you're trying to make a purchase and you're getting the error message requesting that you add another card even though you have a balance, this actually usually means that the payment is being blocked by our security system. If this is the case, I would attempt the payment at a later date or link and confirm another funding source to use.    Thanks and welcome to the PayPal Community! -Gwen     ... View more

Hi @AleMiggins,   Welcome to the PayPal community and thanks for reaching out! If you'd like to cancel the dispute, all you need to do is go to the Resolution Center, click "View" next to the dispute you want to close, and then click "Close this dispute." Remember that one you close a dispute, it can't be re-opened or escalated to a claim.    Hope this helps! -Gwen ... View more

Hi @Celine831,   Thank you for reaching out! Welcome to the PayPal community. If you've received money and it's displaying in your available PayPal balance, you can withdraw the money. Here's some information on how to get money out of your PayPal account.   Hope this helps! -Gwen ... View more

Hi @timmy1120,   Thank you for reaching out and joining the PayPal community! @kernowlass has provided a great article on the withdrawal time frame once the withdrawal has completed out of the PayPal account.   If you're having issues initiating the withdrawal, it could be our security system preventing the withdrawal from going through. If that's the case, you may need to give it 24-48 hours before attempting the withdrawal again or try to withdraw the money to a different funding source.   Thanks, Gwen ... View more