Required password reset after every use.

strongman17
Contributor
Contributor

When using an iPad or iPhone AND Instagram, I am required to reset my password each and every time I use PayPal making purchases within IG. This happens without fail. 

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PayPal_Meghan
Moderator
Moderator

Hello @strongman17

Thanks for joining the PayPal Community! 

I understand you've been prompted to reset your password multiple times when making a purchase on Instagram, and I'm sorry to hear that's happening. I recommend ensuring that all of your apps are up to date and that you've recently cleared their cache from your phone's app settings. If that doesn't work, uninstalling and reinstalling the applications may also help. Additionally, I recommend trying to stick with just one device when possible and ensuring your location services are turned on. 

I hope these troubleshooting steps help you make the payment soon without having to reset your password! 

- Meghan


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