Problem adding users to business account

[aegean1]

I added two users to the team. They are unable to complete their initial login. Error says "some of the info is incorrect". I've tried resetting passwords. No luck. They each have personal PayPal accounts could this be an issue? I have a personal account and I had no problem gaining access. Anyone have similar issues?

[PayPal__Jyoti]

Hello @aegean1 

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding accessing the account. In this type of situation, it's best to give us a call. Our team will verify some information over the phone and help you further on the same. Kindly connect with our support team for help related to your issue by clicking on the "Call Us" option on our PayPal homepage https://www.paypal.com/us/cshelp/contact-us as a Guest user.

Hope this information helps,
Jyoti

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