Login issue
zbenke
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Posted on
Jan-20-2024
02:55 AM
Hi guys, I have a problem with loggin to my old account. In mobile app i get a message that "Account was disabled due to many login request" on the web i get message "Something went wrong" and then if i can use forgot password function then i get message "Something went wrong on our site" - so paypal has problem. Could you please help me how can i unblock my account ? Is there any other options like Call to paypal ? (I don't speak English very well) Thanks
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Login Issues
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Profile & Settings
2 REPLIES 2
kernowlass
Esteemed Advisor
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Jan-20-2024
03:45 AM
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378
Advice is voluntary.
Kudos / Solution appreciated.
Harley125
PayPal Employee
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Jan-22-2024
09:30 AM
Hi @zbenke
Welcome to the PayPal community and thank you for your post.
I apologize for the inconvenience you have experienced with the account login. I would recommend you to contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter so that our advisors can help you accordingly. I hope this helps.
Thanks!
Harley
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