I have not received the message with the 6 digits by SMS.

[luismworker]

I have not received the message with the 6 digits by SMS for about a month.

Interestingly if I send me the code to be able to open an account here but not to access my personal business account. Which means it's not a problem in general with the phone service or settings of my phone.

How do I access my account now? who can provide me with support? Thank you.

[PayPal__Jyoti]

Hello @luismworker  

Thanks for visiting PayPal's Community Forum.

I do understand that you have issue accessing your PayPal account as you are unable to receive the verification code for logging into your account. Please follow the link to contact our support team for assistance www.paypal.com/cshelp/article/HELP378 . You can also connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).

Hope this helps you!

Warm Regards,
Jyoti


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[luismworker]

Greetings Jyoti,

I was attended by two people via email, one in Spanish and one in English but I do not know who technically intervened in the account because one person requested my data to verify the identity, ID and home invoice and hours later, when trying to log in to my account, the SMS finally arrived and I was able to access my account and disable the SMS security verification to avoid this annoyance that the message does not arrive.

Additional, before they answered me, I had received a message informing me that my cell phone number had been deleted from the account, but I didn't do it myself, so I guess it must have been technical support, in the same way thank you very much for the quick response by this way because I don't speak English and having to communicate by phone is impossible at this moment.

Thanks!