How to downgrade my PayPal account to Personal from Business?

paulgabriel28
Contributor
Contributor

how to downgrade my PayPal account to personal account from business account

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128 REPLIES 128

malisima
New Community Member

I need to downgrade my business account to a personal one, as any and all transactions have bene frozen on my account until I provide business registration. I, however, am not a business.

 

I've been trying for about a month to contact support but haven't gotten very far.

 

What can I do?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@malisima 

 

There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.

Or you could just close your business account (removing all subscriptions / financial info etc first) and open a personal one.


Advice is voluntary.
Kudos / Solution appreciated.
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IgnisNuwang
New Community Member

I tried the paypal function for business and I do not have my MCC numbers yet, so i need to turn my account back to personal for the time being and I will upgrade later. Sadly I cannot find how to do it, whatever I try to do in my account Paypal just forwards me to complete the business set up and I sadly do not have the information yet. How can I resolve this?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@IgnisNuwang 

 

There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
OR
You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one.


Advice is voluntary.
Kudos / Solution appreciated.
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Zac20
New Community Member
This has been incredibly frustrating from hold times over an hour and multiple transfers and disconnections. This has been by far the worst PP interaction. All I want to do is change my account to a personal account. It has been over two weeks and nobody can tell me why or tell me when it will be resolved
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Zac20 

 

You can only downgrade a paypal account x1 in that accounts lifetime, so if you have not does so before then..........

you have to contact customer services and they will do that for you.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
OR
You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one.

 


Advice is voluntary.
Kudos / Solution appreciated.
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jerome23328
New Community Member
Hello i want to downgrade my account from a buisness account to a personal account
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kernowlass
Esteemed Advisor
Esteemed Advisor

@jerome23328 

 

There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
OR
You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one.


Advice is voluntary.
Kudos / Solution appreciated.
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Jeanbill950
New Community Member

How can I change my account from business to personal

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Jeanbill950 

 

Ask customer service to downgrade your account for you:

https://www.paypal.com/ke/smarthelp/contact-us      

Scroll down to click Message Us or Call Us option on the bottom.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂
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